Return Policy

We want you to be happy with your order. This Return & Refund Policy explains how we handle returns, refunds, replacements, and damaged or incorrect items. Nothing in this policy limits your rights under Australian Consumer Law.

Change-of-mind returns

We accept change-of-mind return requests within 14 days after delivery. To be eligible, the item must be unused, in its original condition, and returned with its original packaging where possible.

Change-of-mind returns must be approved before the item is sent back. Return postage for change-of-mind returns is the customer’s responsibility. Original shipping charges are not refundable unless required by law.

Items sent back without first contacting us and receiving return instructions may not be accepted.

Damaged, defective, incorrect, or not-as-described items

Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or not as described, contact us as soon as possible at [email protected] with your order number and clear photos or video showing the issue.

After reviewing the evidence, we will work to make the issue right. Depending on the case, this may include a replacement, refund, partial refund, or store credit.

For damaged or incorrect low-value items, we may refund or resend the item without requiring a physical return. If we require the item to be returned because it is incorrect, defective, or not as described, we will provide a prepaid return label or reimburse reasonable return postage where required by Australian Consumer Law.

How to start a return

To request a return, contact us at [email protected] with your order number, the reason for the return, and any supporting photos or video if the item is damaged, incorrect, defective, or not as described.

If your return is approved, we will send return instructions and the correct return address. This may be a Parcel Locker, PO Box, or another approved return address depending on the case.

Please do not send any item back before your return request is approved. We cannot accept responsibility for items sent to the wrong address or sent without the correct return instructions.

Return shipping

For change-of-mind returns, the customer pays return postage.

For damaged, defective, incorrect, or not-as-described items, we will assess the issue first. If the item must be returned and the problem is confirmed, we will cover or reimburse reasonable return postage where required by Australian Consumer Law.

If we provide a prepaid return label, the item must be posted using the carrier and instructions provided.

Refunds

Once we receive and inspect an approved return, or once we approve a refund without return, we will notify you whether the refund has been approved.

Approved refunds will be processed to the original payment method within 10 business days. Your bank or payment provider may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at [email protected]

Exchanges and replacements

If an item is damaged, defective, incorrect, or not as described, we may offer a replacement depending on product availability. For change-of-mind exchanges, the fastest option is usually to place a new order after the approved return is received and processed.

Non-returnable items

For hygiene, safety, or customisation reasons, certain items may not be eligible for change-of-mind returns, including personalised or custom-made products, gift cards, and items marked final sale. This does not affect your rights under Australian Consumer Law if the item is faulty, damaged, incorrect, or not as described.

Contact

For any return or refund question, contact us at [email protected]